New Life Games Tech Forums

Hello all, hope you're staying cool.  My wife bought a IGT video "Tobasco" machine and I don't know anything about it.  So when she fired it up there is an error code that says "MSVERIFY: COMM ERROR.  I don't know too much if anything about the machines but if anyone can help I would appreciate it. thanks! bob

Is this a 3 mechanical reel with video bonus round or straight video machine. We need to know, but I'd start by checking memory battery(s) either way

Most likely the Comm Error is the machine looking for the backend system.
Depending on platform it will need to key chiped and set back up as Standard Validation.

 :211-

Well it has five mechanical reels and bonus video.  I had a man come out and replace the battery about 2 months ago when it wasn't working but he lives an hour from here and it cost 190 for his service.  I'm not sure what a "key chiped" is or how to set to standard validation. 

All I can say is you're one lucky guy if your wife went out and bought this game.  Most of us have to talk our wives into it!  :)

Jason

Comm error has nothing to do with validation (that would be primary SAS down error)

Most likely means the MPU is not communicating with the reel touch computer in the top box

Your machine is part of IGT's Reel Touch platform. In the top box there is a computer behind the video display with a board similar to a PC motherboard. It also has a battery just like your home computer. If it's low and you change it you may need a keyboard plugged into that computer to initialze it. Checking the battery only requires a voltmeter. If it's the origional battery and the game sits turned off for periods of time it could easily be low and trigger this problem, though there are other potential causes also, but this would be my first guess

nice 190 to replace a battery

yea, that's outragous.

Next time we need service  we must call him please post his info

Well first of all "THANKS" to all that have email a reply.  Yea pretty lucky that she bought the game but I know practically nothing about fixing it.  So....I guess my first question is how to take off the video display, do I need to take off the reels. I don't see screws anywhere.  And what would be the volt reading that would tell me if the battery is okay.  Not sure if this is allowed but I live in Indiana and would call someone if they leave a phone number.  thanks again! bob

Can you take a quick picture of the outside and one of the inside and post them on here? Pictures can help everyone know what they are troubleshooting and should help them be able to get your machine back up and running. There are a ton of great people on here so with a little patience and some elbow grease, you'll have a working machine again before you know it.

The more you tell the group, the better the group can help.
:211-

I'm so sorry about not having a picture. I have a camera, and took the pics. but every time I tried to send them to the computer it shuts down.  Looks like I need to fix this too. I'm still trying to figure out how to get the video box out so I can get into the battery on the top.  If there's anyone in the area I would definitely pay to have them fix it and give me a tutorial on the machine.  One of the issues is the video wants me to "del" and then something else but I can't figure out how to get the screen to let me do this. The man who fixed it the last time was able to touch the video screen and run through the commands.  yiks! bob

As I stated earlier, you may need a usb keyboard to initiate your top box computer if the cmos battery has gotten low enough. Once you remove the top glass the display and cpu can be swung out. There is a release on the left side of the assembly and it is hinged on the right side. Once you get it swung out it is a simple process to remove the screws that hold the back cover onto the cpu. Once inside you'll find it looks just like the inside of a normal computer and you can check your cmos battery voltage.

I'm sorry, I need to correct myself. Once you get the assembly to swing out there should be I beleive 5 screws that hold the back panel shut. These will be on the right side and it will be hinged on the left. Make sure not to do this with the machine turned on

my first problem is how to remove the top glass, there seems to be no screws to take it off and when I do I really don't have a key board, just a lap top......boy am i in deep"s..."

When you open the main door you'll notice a cover plate just below the top glass and above the top edge of the door. This removes by pulling out from the bootom of the panel and then the glass removes by lifting it from the bottom edge and pulling out while lowering it to release it from the top retaining edge of the top box. Be very careful not to drop it. Keyboards aren't antiques and thus not scarce. You can beg, borrow or steal one for the 10 minutes you might need it.

Of course if you're not comfortable with any of this, post your location so a member close to you can respond with an offer of a service call.

I need my machine serviced and live near Moores Hill Indiana 47032. 

okay, got the glass out and released the CPU.  It looks like a battery toward the back of the unit but u mentioned that the cpu is the part that swung out and the battery is within it. So I took off the three screws toward the front and tried to open this backing plate but it wouldn't budge. I noticed that there is a hinge on this plate so it should open. I took off the two screws on the other side of the hinge but that didn't help either. Am I doing everything right and is the batter behind this plate?  thanks for everything. bob

There are screws in two different places on the right side. the edges of that door are offset by a couple inches and each offset has it's own screws so there are like 5 total on that side

Cowboy, i've been sick for the last couple of days and haven't been able to get back to you.  I did take the five screws out, two on the left side of the hinge and three toward the front.  But even using a knife I haven't been able to budge it. Am I going to break it if I keep this up?  I also would consider paying someone to service, do I post the address on your reply?  I'm sorry for all the bother but don't seem to be getting anywhere.

there are 2 more screws to remove 1 top 1 below 3 screws u are trying to get in to the comp on reel touch right?

You shouldn't have to force it and you will break something. I'll look when I get home this evening and post back. DO NOT post your address on the open forum. Wait till someone asks and then do it through PMs

yea, I am trying to get into the CPU that is behind the video screen, I checked the top and bottom, but will do it again, you've been a great help, talk to you later.

there 3 round head screws and 2 flat head on top and buttom

cowboy,  I found the flat head screws and opened the cpu....hooray, i dumb i guess.  So I have a tester that has the following options: DCV, ACV an icon that looks like audio headphones, a radio signal, and what looks like a doll without a head.... I took the battery out so do you test by placing the needles on the front and back of the battery? and which option should I be testing the ACV?  Also where is the plug in for the key board? Lot of questions....I know you are at work so don't knock yourself out or get fired...wait till you have time tonight. thanks again, a lot. bob

Use the DCV setting and yes, one lead to each side of the battery. Keyboard plugs into either of the two usb ports

I'm getting a reading of 51.7 volts i know that can't be right but when I test on a reg. battery I get a 1.61 so is it supposed to read that way with the desmial pt. there.  I also am computer illirerate so where is the usb ports?

should be 3 v  dc  glad you found right screws you did pop  battery out to test?

I did eventually, I tried to test by placing the needle of the tester to the back of the battery and ground against the frame but that didn't work so I took it out and tested it.

I tested the battery putting the point of the tester to the back and front of the battery and got stupid readings again. I'm just going to buy another battery.  Still lookin' for the usb port. Can I contact you once i replace the battery? bob

Hello Cowboy, I purchased a cr2032 battery and was going to put it in, is that okay to do and then try to restart? bob

You can try it, but you may have to initialize the bonus game using a computer keyboard

okay, i'll let u know, thanks!

Cowboy,  Well I guess it would have been to easy to just replace the battery and find out all is well. My wife is still frowning at me.  So here is what it says, course u probably already know this.  CMOS checksum error.  CPU has been changed. Please enter CPU speed CMOS set up and remember to save before exiting.  I think this is where u say i need a keyboard and i will get one from my neighbor today.  I think i saw where it plugs in, right at the outside casing where it swings out, Right? bob

You got it Bob. If I remember correctly you poke the delete key when it starts booting. You might check with Idesign on this as it's been some time since I reset one and I can't find my notes

okay, I don't know who Idesign is but i can do a search on google.  I'll let u know how it works out. bob

Idesign is a member here who's kind of a guru on these machines. Maybe send him a personal message

Cowboy, Well believe it or not the unit is working, top light is blinking "white" but not an issue.  I searched "Idesign" member but couldn't find him. I do need a service man that I can rely on in the future so if you can tell me how to advertise that I would be very grateful.  I don't know how to thank you for your patience and perserverence,  But to say THANKS so much!!!!!! bob

Congratulations Bob, good job! :3- :259- If you get to the point where you need service, come back to the site and either post the problem like you did here or something in the classifieds here on the site also. You've conquered a tough issue by yourself though, don't sell yourself short on your accomplishment. Here's a link to a topic on here with responses from the guy I was talking about. Read down to one with his name

http://newlifegames.net/nlg/index.php?topic=19353.0;topicseen (http://newlifegames.net/nlg/index.php?topic=19353.0;topicseen)

Can I send you anything for all your help with this, I really want too. bob  P.S. thanks so much!

I'd be happiest if any gratuity was made as a donation to support this site Bob. We all couldn't be here without it. There's a paypal tab on the bottom of the page or if you're not on paypal I'm sure you could send it directly to Joey. He IS nlg and has an ad with address on the home page. Again, glad you got it running :244-

i will thanks again

Hello,  When my grandchild hit the "cash out " button the machine now says when you shut the door "paper cut" and will not start, any ideas? bob

That means your Ticket printer is out of paper or it thinks it is.

i have plenty of paper and we tried to load it many times. There is an orange light that comes on inside the paper dispenser and at one point i got it to go off and only a green light was on but it still gave the same "paper cut " signal when we shut the door.

A trick to loading the printer is you have to put the paper in so that the black marks on the long edges paper are facing up and towards the front of the printer.

First picture - I slipped the paper out of the print head and show how marks are up and towards the front of the printer
Notice the printer has a yellow LED lit

Second picture - after I inserted the first ticket - pull the second ticket over just to show how they feed into the printer.
Now the LED is Green meaning its online and ready to print.

Once you think you have a ticket loaded correctly, you may have close the door, then make the machine think you are opening and closing the door a few times by lifting and lowering the door latch a few times
the S2000 likes to stack errors sometimes and a door open close cycle to clear each one.

Thanks cowboy again......you're the best, my wife is happy and all is right with the world....