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I have a Triple Diamond Haywire Slot... Anyone live Near Melbourne FL that can come out and repair it?

Model 9643800 Triple Diamond Haywire

I have 5 slots and they work pretty darn good expect for the triple diamond.  Is there anyone who lives Melbourne FL who could repair the machine for me?
I am getting "Bill Validator Stacker Error" and "Door Open M" messages.    Someone came out to work on the slot a month or so ago (after it had been serviced at the business I purchased it from) and said it was a programming error and never was able to fix it.

Thanks
Joe
Life is not measured by the breaths we take,
   but by the moments that take our breath.

Joe  The machine isn't seeing the cash can is installed. Just pull the can out and shove it back in, should fix the stacker error.  Door open isn't a error it's just telling anyone in a casino the door has been opened and the message will go away after you play one game.


   

How are those meds treating you today, Buzz?   :96-   :96-   :96-

"Door Open M" is an indication that the machine believes that the main door is open, and you will not be able to play a game until that's resolved.

"Closure x" is the message Buzz was thinking of, which is indeed not an error, but an indication that a door had been open but is now closed.

Thank for the quick reply...
The "cash box" has been removed and firmly reinserted over a dozen times.  The slot goes thru the motion like its working, but when I put in a quarter, the quarter falls straight thru to coin tray.   This all started when the Motherboard was replaced by the business I purchased the slot from -- The board quit working because the battery needed to be changed. I was told the battery had leaked and another board was ordered and installed.  The slot hasn't worked since then,  it lights up, cycles thru the tests, but once a quarter is dropped in to play, it falls straight thru.  The Bill validator will not accept any bills.
Joe
Melbourne, FL

Joe,
You started the post talking about the bill validator error but in the last post you said coins drop right through to the tray.
You also said the MPU was replaced, it sounds like the machine is set up with coinless mode enabled. This probably happened when the new board was installed.
Do  you know how to get into the set up mode and check this? (this needs to be in the disabled mode to use coins) you may need a key chip to change this setting.
I'm not a total expert like most of these guys on this site but I have set up a few S2000 machines and done some conversions. I will leave it to the experts if they think I'm off base here.
Are you still getting bill validator errors?
I'm sure we can work this out over this site but I am less than an hour away from you if it gets to that point.

Rich

It's not just a matter of pushing the cash can back in, the release lever must also return to the full upright position to clear the optics at the back of the cash box housing. The cash can door will sometimes drop just a bit while the cash can is being inserted and this will keep it from seating all the way. If that cash can door is loose, try using a piece of tape to hold it closed. Hope this helps...

Rich, that's a possibility, other things could be,
no sample coin in comperitor
bad deflection coil
bad rake coil
coin optics bad/misaligned

Thanks again for your inputs.
I have had the slot for 6 month -- running for 3 months and down the other 3.   It's frustrating as heck! 

I took a cash can from one of my other slots to see if it would make any difference, it didn't.  I will tray the tape.
The lever is in the correct position.
I don't know how to access the setup mode to check the coin option.
There is a sample coin in the comperitor, took out the coin and replaced it just in case...
Sorry, I don't have a clue about the coils/optics. 

Joe
Melbourne, FL

These cascading errors are unusual, can you maybe remove the MPU tray and post a picture of it so we can see what's installed in the machine? A general shot and then a closer up shot so we can see what chips are installed on the board would be great

Two photos attached:

Two more photos

Appears you have a 502 board with the best available chips for your theme and the problematic green battery already removed. As a next step towards solving your problem, I would suggest re-seating your Door and cabinet IO cards with the machine turned off and removing your cash can to thoroughly inspect the enclosure it slides into for any type of blockage of the optics at the back of the enclosure. Maybe even blow it out with a can of air if you have one

Just to add to Cowboy's recommendation, make sure that your door optics are lined up perfectly and of course working.

Been thinking about it, not sure we have cascading errors. Unless the machine is in a 'ready to play' mode coins will drop through so no issue there.
The game worked before the board was replaced. 
1) What was the first failure that caused the MPU replacement?  Do you remember what the error was the first time the game stopped working before the board was replaced?
2) Joe are we to assume the game has not functioned since you first got it back from the place that replaced your board? (are we still chasing the original problem)

You said you have other machines and you already tried using the cash box from another machine with no luck. You did say you would try to tape the lever in position.
3) When you install the cash box can you pull it back out without lifting the lever? If you can the cash box is not properly seated. May be a dumb thing to ask but are you sure there is no foreign object stuck back where the cash box goes? (sorry I see cowboy already said this)

Cowboy my question to you. Do you know if a bill stacker error will disable the machine or will it continue to play. If it will continue to play then we might be looking and door switch issues.
maybe cash box switch or belly glass door if they have not been disabled.

I believe it will disable machine, but I don't have any bill validators anymore to test the theory

from my experience the bill validator stacker error will not clear until there is a good door m closure, i would be looking at the door optics and cherry switchs, and make sure the door is registered as closed

if you remove your can completly and then close your door the door open should go away, i just verified this on 2 machines

Yea, poorly aligned or bad door optics, as in my earlier post. It's worth checking

Slot worked with old board until the battery had to be replaced.
The business I bought the slot from replaced the battery and board (they said the battery ruined the board) and returned the slot to me.  It has not worked since I got it back
First Error was - machine type mismatch - the repairman came out to my home and "programmed" the message out.
Next was the Door M and Cash box messages, he was not able to program them out.
The door sensors have been replaced, they were working before the board was replaced.   I don't have a clue how to check them to see if they are "good."
I took cherry switches from one of my other slots (that works) and it put them in,  but it didn't make any difference.
today I will take the sensors from one of the other slots and install them to see if the new  sensors are defective.
Joe
Melbourne, FL

I also verified you can take the bill can totally out of the machine close all doors and the machine will operate on coins. The bill chute will not come to ready that is the only difference when the cash can is removed.
I also tried to force a bill stacker error and could not. Any time I played with the bill path on the wba it would just shut down the paper money acceptance and continue to play using coins.

I'm going to PM you :172- 

THANK YOU RICH!!!
After spending a considerable amount of time on the phone with Rich, who was trying to walk me thru some programming, we determined the Slot needed more than programming.

Rich drove over to my home this morning and had the Slot repaired and playing (as well as doing some tweaking on the other 3 slots) in about an hour.  He is an incredibly knowledgeable, very likeable guy! 

Thank goodness for this board and especially Rich. 

During the past 3 months the local repair person (where I purchased the slot) has made 3 attempts to repair the slot with no success.  To say I was frustrated is an understatement!

I appreciate all those who reached out to help me.

Joe
Melbourne, FL   

What was the issue that fixed it?

Joe,

Glad you got the machine up and running
with the help of a NLG member,that is what this site is all about.

Those errors you were getting are common and easily fixed.
Sounds like this local repair man should be pushing a broom instead
of working on a slot machine.

Tim

Apparently the dealer that Joe got his board replaced at merely handed him the board and said go play....
Nothing was set in the key chip area. I ran a clear chip and then I had to run a key chip to set it for WAMM (I guess the 362 chips require the key after the clear to set WAMM) Anyway it did require a small adjustment to the door optics other than that machine now works perfectly.

There was no way this machine would have worked without someone entering the data in the key chip area. What's up with the dealer he should have known. :25-
Nothing else wrong with the machine.

Thanks everbody your input on this and many other subjects, because of your help I can feel like I gave back to the cause on this one. (yeah Joey I just flipped the site another $50 bucks for two more entries, hows that for a plug) :61-
Special thanks to Ken at Ohio gaming

Thanks
Rich 

K+ to Rich (qbert) for going above and beyond in helping a NLG member in need.  Nice work.

Thanks to gbert and NLG that's one headache out of the way!
Now that the Slot is repaired, does anyone know anything about Wurlitzer Juke Boxes?  Mine is not an antique, it plays CDs.  The bubble light quit bubbling. 
If you can point me in the right direction I would be grateful. 
I've worked half my life to have a game room, now that I have one, I find it's dang near impossible to keep everything running.
Joe
Melbourne, FL
 

Contact "slotsteve"

I'd start by creating a new post in the Jukebox section of the forum:

http://newlifegames.net/nlg/index.php?board=79.0 (http://newlifegames.net/nlg/index.php?board=79.0)

I too have the same problem with my Triple Diamond Haywire (still under warranty).  Instead of starting a new thread, I decided there are enough people following this one that I would add it here.

My issue started with the bill validator not accepting bills.  It accepted the first 4 bills and then nothing else.  The bill would go about 20% in and then spit back out.  I called my seller and they noted to remove the cash box and insert it again...then to remove the bill validator and put it back in.  Still the same issue.  They are sending me another bill validator which isn't here yet.

The next day, I decided to try to open the cash box to retrieve my test dollars, which I did.  In addition, through info on this forum about bills not being accepted, I removed and opened the bill validator components just to make sure nothing was dirty, etc.  I cleaned everything and put everything back together.  I then got the dreaded Door Open M and Bill Validator Stacking Error and I cannot clear it! 

Since it was a new problem, I called my seller again and I spent about an hour going through door switches, optical switches, the cash box, etc etc.  He noted that once we got the Door Open M error fixed, the other would go away.  We shorted the door switches on purpose, checked them with an ohm meter, removed the main board and checked for bent pins, checked the behind the bottom glass switch and still the same errors remain.  I keep hearing that the cash box not being seated could cause this so I have taken it out and reseated it many times...well at the end of the tech support phone call, I notice that the short metal guide pin on the right side of the cash box has broke off and now the lever is not operable (the box comes straight out). There is not one on the left side either...no side pins on the cash box at all.  The tech noted that that is a huge problem and will cause the bill stacking error. 

Anyway, I'm calling tech support tomorrow to go through it with their head tech support person to make sure whatever parts are shipped are everything I need.  It sounds like the fix might be in this thread but I don't understand what to do with the key and what to input  If anyone has any insight onto this, let me know.   I'll keep you posted.

First OFF this Webb site is deader than a door nail, you need to go to newlifegames.com and reg over there to get any help. ( same people, same forum different location.) I received a email that you had posted is the only reason I'm here.

A S 2000 machine will work fine without  a BV or cash can installed. To clear the error is real easy, just lift the main door latch wait a couple of seconds and then lower it all the way down ( Make sure it is going all the way down )  Do this three or four times and the error should clear. What is going on here is a S 2000 will clear one error and only one error each time the main door is opened and closed, so were assuming you have more than one error so that is why I say to open and close the main door latch 3 or 4 times.

The cash can will work without being latched but will be a pain in the butt and should be repaired ( replaced )  If you will remove the cash can and look at the very rear top of the chassis where the can was installed you will two small black ears sticking down. When the can is installed the can will push up those ears and the top part of those ears will block two optics that are located in the bottom rear of the transport, If you will remove the BV and watch the bottom rear, and install the cash can you can see the two flags come up. There is all the chance in the world that the can will not stay in for enough to take any money, if this happens close the main door and open the lower belly glass door. Hold the can in with one hand and feed bills in with the other hand. I've never had to do this but I know it will work.  Good Luck.

Thanks for the heads up.  I had no idea of course that it was a dead forum.  My new thread is at: http://newlifegames.com/nlg/index.php?topic=690.0

If you could copy your information to that link to get it started, I would appreciate it.  I'm going to try the multiple door clear in a few minutes.  Thanks!