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I was cleaning up around my machines and moved my Triple Stars a few inches across the formica counter top.  Anyway after I moved it I got a "general reel tilt" and reels 2 thru 5 spun continuously.  I opened up the machine, turned it off then back on and now have the following problem.

VFD display advises "please wait testing memory"
after a while I hear a short little blip from the speaker and the VFD then shows "waiting for NETPLEX devices"
the bill validator cycles and all reels advance one space VFD advises "display passes self test"

then the cycle starts over again with the "please wait testing memory"

The reels appear to be misaligned, probably because I turned the machine off while they were spinning. Candle flashes slow on top and fast on bottom

I also tried turning the jackpot reset key for 5 seconds and held the test button on the tray for 5 seconds also.

Any ideas on what to try next?

http://www.youtube.com/watch?v=_U_sQ2uC4gE (http://www.youtube.com/watch?v=_U_sQ2uC4gE)

I would try pulling all the reels and reseating them along with the MPU.. obviously something jarred loose when you moved it.

I pulled all reels and reseated those as well as all the chips,  the main board and the two in the door, checked all connections, and all wires and still cant figure out whats wrong. The only other thing I see is that after the reels advance the one space the line 5 bet window does not show 10 like the rest do.

Perhaps an eprom chip leg got folded underneath the chip on top of the socket?
However, that wouldn't happen by moving your machine a few inches.
How about a loose I/O harness connector?

Pulled both IO boards and checked the wires and connections again.  Still stumped.

I wonder why the 1st reel didn't "spin continuously" when you got the error?
I'd start looking really close at the reel connections big time... :209-
Look for a loose Molex or broken common wire between the 5 reels.
Did you go into the reel tests? See if those are working right?

I cant get the menu to come up to perform the reel test. I pulled the reels and IO boards again, checked the connectors and every wire going to the reels and IOs  and cant find a problem.  This time when I put everything back together the machine is frozen on the "please wait ...testing memory" message, both candle lamps lit as before, top slow  bottom fast then after about 20 seconds top goes out and bottom candle lamp is steady on.  Another thing I noticed is that when I turn the machine back on after checking everything it took four seconds for the flourescent lights to power on. I turned the machine off then on again to confirm I was not just seeing things.  Usually the lights come on right away dont they? Should I pull the board out of this machine and try to clear it?  I have a 00017. I also have another 5 reel 9 line machine but Im not sure if I should swap MPU trays and see what happens. I really dont want two machines down.  Last thing I noticed is that I have one green and two yellow lights constantly lit on the MPU tray. They dont change if Iturn the jackpot reset or if I hit the reset button on the MPU tray itself.

Seems like things are slowly dying out.
It's sounding more and more like a power supply problem now really.
It won't hurt to swap the "bad" MPU into the known good machine -
providing the known good machine is a 5 reeler as well.
I'd try that to rule out "bad" MPU.
I would not put a known good MPU into the suspect machine with the failing power supplies.
That's where you might ruin a good MPU board.

Last resort?  Wipe and reload with a clear chip?  Perhaps something is corrupt in the memory.  That's probably where I'd go.

Heres the latest and THANKS to Bunker I think I found the problem but please confirm my suspicions.

I took the MPU out of the problem machine (Triple Stars) and put it into a machine that is working fine (Triple Lucky 7s)  I turned on the 7s with the Stars MPU and got the "please wait ...testing memory" this stayed on for a few minutes so I put the 7s MPU back in the 7s machine and that machine is fine and working properly.  I put the Stars MPU back into the Stars machine and got the same "please wait ...testing memory" message.

My suspicions are that
1. there is a problem with the Triple Stars MPU and
2. the 4 second delay in starting up indicates the power supply is going bad or could this be a result of the bad MPU?

Am I correct on both accounts or is there something else I should try?

We're still not certain of the power supplies are good or not just yet.
I'd Ram Clear the Triple Stars MPU and try it again. (As Yoeddy said)
The Ram could be corrupted and clearing would set things in order.
You may need to Key chip it to re- set your denom and other various settings.

I used my 00017  two farthest amber lights stayed on like they are supposed to, put the tray back in and its still testing memory.  How long do I need to leave the 00017 in?  I think I remember that if it wont clear the first time that I need to leave it 3 to 5 minutes is that right? 17 is the right chip?


Tried it again left the 00017 in for a while, put my base chip back in and still get the testing memory message.  There were credits on the machine so maybe the clear is not working because of that?  Any other suggestions?

"00017"...that should be your Key17 chip right?
If so, press the white test button for a few seconds then put back in the SB chip and go into your settings.

The "00017" is not really a "clear" chip so to speak...
it's a Key chip that allows you to get into the denom/ various settings of the options.

May I ask you - when you put the Triple Stars into the known good machine...
did you get past the "please wait ...testing memory" message?
Or did you just power down?
Sometimes it takes a good 5 minutes before the machine boots
into it maiden spin and allows you to drop a coin in.

Yes the 00017 as I call it is a Key17  Ill try it again since I did not press the white button at any time.
When I put the triple stars into the good machine I waited a few minutes before powering off and swapping the boards back.  I never got past the testing memory message.

If you are using a key chip, you need NO credits on the machine or the key chip will not work.

Ron (r273)

Heres the latest.   I tried the key17 again, there were credits on the machine but I cant do anything about that because I am still stuck on the testing memory message. I was hoping it would work but it didnt.  I pulled the MPU out of Trple Stars and put it into Triple Lucky 7s again.  After about ten minutes I was still stuck on the testing memory message on that machine. I put the 7s MPU back into the 7s machine and she fired up and was working fine within a couple minutes. I put the Triple Stars MPU back into the Triple Stars machine and have been stuck on the testing memory message on that machine for half an hour at least.

On the Stars MPU the lights at DS4, DS5 and DS6 are lit.  One green two yellow.  It still takes about 4 seconds for the power to come on after I press the switch.

Im starting to get frustrated and will have to stop for the night pretty soon. Im headed to one of the vendors in a few days to p[ick up a couiple new machines, I may have to put this one in the truck and see what he can do with it.

May need the nuclear power of the IVC0097 to wipe all.  That's what I used on my machine with my key chip per the following attached document...assuming the IVC0097 is compatible with your machine.  Buzz?

Ron you beat me to that one. But with credits it still should still say Key Chip Failed ( something like that)  
I would check the MPU for bent pins, check the MPU battery voltage, and reseat the power supply that's behind the reels. If all this fails to fix the problem, unplug and replug each and every molex going to the mother board.
If you don't have a clear chip, you better get one ordered. With at least two S 2000 your going to need one sooner are later ( I think sooner ) Like right now.

Yes Jason a 97 is what he needs, but I have never used a Key 17. I started with my first S 2000 using a  Key 31 and it's always worked

I never got any key chip failed message or anything like it in fact the two amber lights farthest from the button came on to verify it worked.
Checked the MPU and back pane as best I could
Checked all molex connectors

Like I said traveling later this week to pick up a couple machines, guess this ones going along for the ride.

Thanks for all the help and sugestions, Ill post an update when I get back

Have you tried a different game chip compatible the the SG chip?

Ron (r273)

Ron  He told me in a PM he doesn't have a clear chip. If he starts changing Base Chips I think he will run into problems.  ( with my luck I know I would ) 

OK makes sense. The "Key Chip Failed" does not always show up with credits on the machine as I found out yesterday when I used it.

Ron (273)

No I have not tried another chip,  Buzz suggested it so I did swap out power supplies between the two machines and the 4 second delay is now gone. The "please wait...testing memory" message still remains.

I now know I need to pick up a 97 chip, a power supply, and I guess Ill grab a MPU board while Im at it and see if that takes care of it.

This won't fix your problem  most but not all machines, if you turn the power off and then right back on there will be a delay of about 4 seconds before the lights will come on.  The BV will cycle even if the MPU is not installed in the machine.

I didnt know that, I turned the machine off and left it off a little while to see if the delay would still be there. Yep still there and still testing memory.

One other little nugget...for giggles I swapped out my 8 meg DSV00051 sound SIMM with a 16 meg DSV00042 SIMM and the 42 SIMM does cause a longer boot time due to the additional amount of memory onboard.  Took the MM2 Lite board off too...no hang at all.  Might try taking your sound board off and booting to see if it makes a difference.

Boy oh boy... that's a lot of problems coming on by moving a machine a few inches eh?
Did you have any problems with this machine before?

I'm still thinking something came loose if it was working before you moved it.
It's too bad you don't have a spare MPU on hand to shove in to rule
out the power supplies ( You've said you've swapped those too!)

Personally, I'd stick my known good board into the problem machine to see if the problem is the machine's.
However, if that blows - then you've got zip.
If you had spare kamikaze chips- I'd put those in the "bad" board and stick it in the known good machine.

I have a question though...
wouldn't changing the SB with something else wipe out everything like a clear chip?
Or would you just get a "Incompatible Eprom" message?

I had no problems at all before I moved it, in fact I had already moved the Triple Lucky 7s and my Reel Touch.Triple Stars was the third machine that I needed to move this morning

I did take the power supply out of 7s and put it in Stars but that did not solve the problem, I also put the Stars MPU into 7s and got stuck on the testing memory message. Im at a loss right now without a 97 chip so Im gonna pack it up and take it with me on my trip.  Im not going to gamble and put the good MPU into the bad machine. Im pretty sure there are problems with both the power supply and the MPU.

The real kicker is that I only slid this machine a few inches on the formica countertop so I could clean up around it. Last night I was changing the counter top that sits on top of my slot stands, I had the Triple Lucky 7s machine set too far forward and it fell off the stand, the top of the machine bounced off the bar and then the machine landed upright on the floor. After I put it back on the stand it worked fine. Not so much as a scratch on the machine, no broken or cracked glass, nothing wrong at all. The bar on the other hand has a couple nice dents in the top.

I would have thought for sure there would have been problems with that machine instead of one that I moved less than a foot.

I am going to go out on a limb here.... It sounds like the problem is the Stars MPU since the problem sounds like it is following the MPU.  "I also put the Stars MPU into 7s and got stuck on the testing memory message." Have you by chance checked the battery voltage on that MPU with a Digital Multi Meter???

Just a thought as the battery issues cause funny things to happen...

CaptainHappy :95-

I'll throw in my $0.02.  I suspect that the memory got corrupted somehow when the machine was powered off after experiencing the reel tilt, rather than being reset as it needed to be.

If the door is opened mid-spin (or if the machine thinks the door was opened mid-spin), it will cause a general reel tilt.  Any reels that were already stopped will remain stopped (like reel 1 in this case), where the remaining reels will slowly and continuously spin.  The way to reset this error is to open the main door, turn the jackpot reset key, and close the door.  My thought is the combination of the reel tilt and the power being cut somehow corrupted something in memory on the board.  I'd for sure try a 97 clear chip before dismissing the board as junk.

It took 27 post before Jay told us what the problem is.   He dumped UNLucky 7s on the floor and Super Star got Pissed off at him. Slot machines have feelings ( most of the time it's just greed )

Bunker I've found ( Thanks to Blueridge ) I use SG000363 game chips in everything. ( unless it's a special game ) same holds true with the version, I use VS011GX1 in every game. If he switched his two Base chips, it might work, and then again might have to do a clear. I think I would have already had all the chips off the board and checking the legs.

Kevin  I kind of think your 100% right. But then again I'm usually wrong 90% of the time.

Captain, I have not checked the battery voltage. I have to work my 24 hour shift tomorrow then Im leaving Wednesday night for Ohio. I may have time to check it before I leave but it may be just as easy to bring the machine with me.

Im thinkin knagl may be onto something here to because I got the reel tilt while I was moving the machine by pushing on the right side of the machine possibly causing the door optics to become misaligned and the machine to think the door had come open during a spin. I must have pushed the max bet button when I started moving the machine and then moved the door enough to get the optics out of alignment. After the reel tilt the reels spun pretty quick though, not slow like tilts I have seen before.

When I get to Ohio I will have more time to look it over and I will have access to the 97 chip so I will try that first and then if I have to I will replace the power supply and the MPU. Those too should be readily available.

Too late to do anything else with it tonight, Ill keep an eye peeled here for any more suggestions to try before I leave town. As soon as I can I will post the findings and results.

Thanks again for all the input

Jay

UPDATE:

Im am back from my trip and thanks to dirtbuster01 my machine was fixed and running perfectly in about 5 minutes.  To refresh everyones memory I was moving a machine the other day and hit the max bet button. I continued to move the machine while the reels spun but shifted the door optics enough to cause the machine to think the door opened mid spin.  Without a 97 chip and with credits on the machine I could not clear the reel tilt or do a ram clear etc.

The solution was to take the ram chip located at U18 and put it in U45 and put the ram chip from U45 in U18. This evidently will clear the RAM and clear any tilts you may have. After the switch the machine booted up perfectly and even kept all my denominations. The only thing I lost were the credits that were on the machine to start with.

 Only took a few minutes and seemed easier than using the clear 97 chip. By the way I took everyones advice and did pick up a clear 97 to have around for the next time I do something stupid.

Again thanks for eveyones input and help.  Hope this helps someone in the future.   K+ to dirtbuster01

Jay

Jay  I'm really happy you got it fixed. And just think something good came out of the ordeal, I didn't know about switching U 45 and U 18 "THANK YOU"   :131- :131- :131-

Switching U45 and U18 clears the machine? Cool!  :133-
One would think it would screw up the chips!

I would have never thought of it either but it worked. It just cleared the tilts and like I said lost the credits that were on the machine but no big deal there. The machine remembered all of my other settings like the touchscreen button configuration/denominations, sound options, left the bill validator enabled, have not tried the printer yet but it probably left that enabled too.

Glad something good came out of my error and everyone could learn something.

K+ Jay.  :3- :3- It sounds like this little trick might make life a little easier for S2000 owners.  :71-

Stat :31-

Wow interesting!  I wonder if that is a documented known trick with IGT?

Hell no! We know more than IGT technicians!  :96-
AND...we didn't have to go to school for it!   :200-

NLGU. Goooooo Slots!!!  :wa   "...and in the news tonight, the NLG Slots hit three runs on the line tonight, putting the Phillies on tilt and clinching their slot in their first World Series since 2002."  (Here's hoping that I don't have to amend this in the next few minutes -- the game is almost over...  :131- :89-)

Ahh, yes, Good ol' En-Ell-Goo! :208- :208- :208-


Stat :31-