IGT S+ wrong meters with SAS

[futkorn]

Good day for all,

I have, at least, 26 gaming machines working with SAS and EFT with SP1213. All cashouts are handpays (hopper limit = 0).  My problem is when a handpay condition happens. When handpay is reseted sends meters to a server but in machine don't change in statical data mode and when sends meters again are the same before handpay. How I can resolve the problem? My accounting is crazy.

Thanks for attention.

[zarobhr]

handpays typically go to the jackpot meter

[futkorn]

handpays typically go to the jackpot meter

With Hopper Limit = 0, handpays go to Canceled credits (hand-paid cash out amount in coins) meter.

[zarobhr]

i will see if i can replicate here , that should be SAS command 2D

[futkorn]

My problem is that although handpay is true in machine meters doesn't exist. In machine meters don't change before or after handpay, while SAS meters change after handpay but then they are the same like machine meters (statical data mode).

[zarobhr]

My problem is that although handpay is true in machine meters doesn't exist. In machine meters don't change before or after handpay, while SAS meters change after handpay but then they are the same like machine meters (statical data mode).

you are confusing me are you talking about mechanical meters or when you go to accounting mode of machine

to get this right you are saying the gaming machine meters are never changing
when there is a handpay rest sas is sending correct meters to the server
when you check machine meters still not changed
when you check sas meters later they are not changed either

are you sure that you are looking at same meter during the handpay as you are when looking at meters later

[futkorn]

My problem is that although handpay is true in machine meters doesn't exist. In machine meters don't change before or after handpay, while SAS meters change after handpay but then they are the same like machine meters (statical data mode).

you are confusing me are you talking about mechanical meters or when you go to accounting mode of machine

to get this right you are saying the gaming machine meters are never changing
when there is a handpay rest sas is sending correct meters to the server
when you check machine meters still not changed
when you check sas meters later they are not changed either

are you sure that you are looking at same meter during the handpay as you are when looking at meters later

Yes, in machine this meter doesn't change although handpay is true