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Author Topic: GK printer problem  (Read 11607 times)
idylewild1
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« on: June 29, 2009, 09:52:04 PM »
I have a GK with a printer installed. However, it does not show up under the nexplex devises installed. Have tried key chip to no avail. Any ideas or suggestions would be appreciated. Thanks
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« Reply #1 on: June 29, 2009, 10:12:16 PM »
Mine doesn't either, but the my printer does work.  Under Netplex Autoconfiguration I have:

Bill Validator - Installed
Spectrum - Not responding

It doesn't show the touchscreen either, which is also a netplex device, but that works as well.

Under diagnostics I have a printer test button where I can print a test voucher.  Do you have that option available?

 
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« Reply #2 on: June 30, 2009, 11:21:57 AM »
I have the same things show up under netplex configurations as you do. However, the printer does not work. We do not have the printer show up under diagnostics either.  The GME chips are 395's and the base chip is a 247 and all other chips are 351's. I am using a key22 chip for configuration. Hope someone has some ideas. Thanks.
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« Reply #3 on: June 30, 2009, 12:44:51 PM »
Just for giggles....try using the Key 17 and see what happens....won't hurt anything to try it. 
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« Reply #4 on: June 30, 2009, 02:07:06 PM »
Will try this afternoon. Thanks
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« Reply #5 on: July 01, 2009, 01:11:34 AM »
Key17 did nothing but a purple screen. Tried key40 and it does the same as a key22 chip. Thanks.
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« Reply #6 on: July 01, 2009, 12:40:16 PM »
Ron,

I talked to someone a little more knowledgable about these than I am...advice as follows, hope this helps.

Back to basics and troubleshooting. 

First, swap out the printer with a known working one to eliminate that as a problem. 

Second, should do a clear and then a Key...not just Key, to insure all casino SAS information is off the MPU.

Third, you need to try and enable the printer in whatever sub-menu it shows up in, should read something like "Cash Out.
Devices."  It's always disabled after swapping games, doing a clear and Key, and needs to be enabled.

Fourth, double check hopper limits etc.
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« Reply #7 on: July 01, 2009, 02:00:25 PM »
got my paper today  but  game says wrong printer paper any hints Scratch Head
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« Reply #8 on: July 01, 2009, 02:07:26 PM »
Please don't take this wrong...just trying to help...is it fed in correctly?
What kinda paper do you have? Thermal?
There are specific instructions printed on them I think for the proper way to put them in the printer box.
Most of these tickets have a black bar imprinted on them that need to go a certain way.
also, I believe there's a "feed" button  on the side too.
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« Reply #9 on: July 01, 2009, 02:22:05 PM »
yes thermal   tm3027honly thing paper says is this side up   do u need to set paper type in game?
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stayouttadabunker
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« Reply #10 on: July 01, 2009, 02:30:14 PM »
I don't know Steve, I don't have a Game King... bawling
I'm sure there are others that might be able to help you... yes
Hey! Try typing in a search in the archives for GK printer.... propeller
sometimes you can even get more answers when typing it in on a Google search too... yummy
Google stores stuff from forever and you may get some results from the old NLG website on this... arrow
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« Reply #11 on: July 01, 2009, 02:31:41 PM »
You are likely putting the paper in upside down and backwards.  The white part of the paper should be face down and the back side of the paper facing up.  In this state the black rectangular marking on the back of the paper, facing up, should be towards the bottom right. You do not have to change any settings on the MPU set up.  And you do not have to push "feed" on the printer, it will automatically feed.  Make sure the blue lever on the right side is in the up position.

Post a picture of your printer if it looks different than this one.

See picture below.

* IMG_1728.JPG (309.09 KB, 1296x972 - viewed 431 times.)
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If life is like a box of chocolates....why do I always seem to end up with the butter creme?
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« Reply #12 on: July 01, 2009, 04:50:30 PM »
Jim is right, even though the tickets say "This side Up" it iis the opposite side that needs to be up. Confusing, Huh?

 Dan (tacman)
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« Reply #13 on: July 01, 2009, 04:53:00 PM »
lol.....that's like my light switch in the garage...down is "On".... rotflmao
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« Reply #14 on: July 01, 2009, 05:08:02 PM »
That's like a rented house I was in OK. was changing a 220v dryer outlet and found out the hard way that the circuit breaker board was upside down.  arrow A shockiing revelation  lightning bolt lightning bolt lightning bolt

 Dan (tacman)
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« Reply #15 on: July 02, 2009, 11:27:23 AM »
Now the paper is right  but it gives me a handpay from attened who,s  not around  what do i need to turn on Scratch Head
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« Reply #16 on: July 02, 2009, 02:06:58 PM »
When you first cleared and Key'd the machine did you "enable" the printer?

Also make sure the SAS STANDARD MODE is enabled.
« Last Edit: July 02, 2009, 05:09:50 PM by archjds » Logged
If life is like a box of chocolates....why do I always seem to end up with the butter creme?
slotsteve
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« Reply #17 on: July 02, 2009, 06:24:55 PM »
Thanks will try   applause
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idylewild1
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« Reply #18 on: July 02, 2009, 11:44:47 PM »
I have tried everytrhing with these machines and nothing seems to allow the printer to work in stand alone mode. I have cleared and keyed with a key22 and key40. The controller board is a Game KIng Video controller board number 7570390. I have tried a 247 and 526 base chip. I have tried 351 and 517 CG and Pxl chips. I have tried a key17 chip. The sound chips are SN000046. When I do a key chip nowhere does it indicate there is a printer installed. I have tried to set the SAS to standard but there is nowhere to set this option. Any help would be apprciated. Thanks
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« Reply #19 on: July 03, 2009, 11:13:49 AM »
I did get the coy moon to work least now i can check the others by set them the same as coy moon
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« Reply #20 on: July 08, 2009, 10:42:12 AM »
Finally got this to work with a new set of software. Thanks for all the input and help.
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« Reply #21 on: July 08, 2009, 10:50:55 AM »
thanks to the info from archjds  we been get  all the slots we get working to  kickout tickets now we we can only find the right simms for some  the casino didn,t put boards back in games they came from
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