CEI /Cal Omega "Hopper Failure" error message

[bkbargins4u]

I have a Cal Omega video poker machine that after it pays out it gets a "hopper Failure" error message, it pays out correctly.  It appears that the hopper reel advances too far causing the next quarter to stop under the coin counting roller.  The message clears when I take the quarter out.  Any help would be greatly appreciated.    Thanks

 

 

[doyson]

It's been a long time sent i worked on a hopper
to test it remove it from the game and empty the coins out
and try to move the pin wheel if it moves freely then it the hopper
motor drive pin is no longer trapped by the screw's in the pin wheel.
if the pin wheel does not move then the problem might be the brake
on the back of the hopper motor.
the brake has a metal plate on the side of the motor that is pulled to
the motor when it is turn on and release the brake letting it turn
if it is warnout it will let the pin wheel rotate after it stop paying out