Problem with moved machine

[coorslight115]

I had a perfectly working s2000 9" machine 3 reel with ticket printer next to reel glass, hopper, coin in and out completely shopped out. No loose coins or debris inside. Played perfectly, unplugged, layed in the back of a pickup truck and drove 200 miles to its new location and now we have "Printer door Open" and all reel continuiosuly spin. I had him reseat everything, open and close the door 10+ times and check for any loose connections. There were no coins to move around or loose screws ect as it was shopped from head to toe. I had him open and close tthe printer, remove and re-install the paper making sure the marks were the right way. But still get reels spinning and printer door open?  Anyone heard of this one before?? I am going to take a 200 mile ride with all spare parts and chips, but was hopping to avoid that....

[cowboygames]

What MPU is in it? Did you have him make zure the power supply is seated properly? The MPU, same thing

[FORDSBS]

That is enough to make a grown man cry.
I KNOW WHEN YOU SHOP A MACHINE IT'S IN GOOD CONDITION.

[coorslight115]

What MPU is in it? Did you have him make zure the power supply is seated properly? The MPU, same thing

It just has a old 504 with a Multi Media lite board.

[coorslight115]

That is enough to make a grown man cry.
I KNOW WHEN YOU SHOP A MACHINE IT'S IN GOOD CONDITION.

And he played it for a half an Hour before he took it.....

[Neonkiss]

Pull the printer out, forward.
Flip the blue lever on the right hand side back to the up position.
Re-seat the printer.
Might have to open and close the door to clear the error one more time.

[coorslight115]

The reels continuiosuly spinning with the printer door open error is what has me stumpped, never seen that before  

[turniphead]

stacked errors maybe?  get the printer one to clear and you might get another error that will incriminate your reels!

[osso12]

I had a perfectly working s2000 9" machine 3 reel with ticket printer next to reel glass, hopper, coin in and out completely shopped out. No loose coins or debris inside. Played perfectly, unplugged, layed in the back of a pickup truck and drove 200 miles to its new location and now we have "Printer door Open" and all reel continuiosuly spin. I had him reseat everything, open and close the door 10+ times and check for any loose connections. There were no coins to move around or loose screws ect as it was shopped from head to toe. I had him open and close tthe printer, remove and re-install the paper making sure the marks were the right way. But still get reels spinning and printer door open?  Anyone heard of this one before?? I am going to take a 200 mile ride with all spare parts and chips, but was hopping to avoid that....

Hey boss... You should be teaching me but ill just say that my TDWC game does the spinning wheel thing all the time and the only thing that you can do to make it reset it it the very same moment when the reels start to spin, is turn the jackpot key, (if you wait too long after the reels start spinning to turn the key its too late)then when they start spinning again for the second time around, turn the jackpot key again....  then shut the door....that is the ONLY thing that I have been able to do as a work around for this particular issue... it has done it to me twice already...  Good Luck!

[coorslight115]

Started with the obvoius stacked errors, open and closed door no less than 8 times with no change to errors, Printer door open, paper low, Closure MB and reels spinning in tilt condition. Checked and reseated all connectors, removed and reinstalled paper in printer , no change. Replaced printer with known good one 1st no change, replaced power supply behind reels, replaced cab i/o card and door i/o card, netplex board in top box replaced. Test after each part was swaped, no change. You can stop the reels from spinning by turning the jackpot key, but as soon as you close the door and in does a reel spin up , back to slowly rotating reels. Switched the reels for the hell of it also. Finally examined the MPU for damage loose chips, debri under tray, bent pins ect, noting found. Changed the SB and SG chips, still no change. So I swapped out the MPU with another.  Fixed!! Was a bad MPU, not sure if it just died when turning it offhere  or the vibration from the ride did something to it. This condition started as soon as he plugged it in. So I know he did not cause it. Just for the record the MPU had the normal lights on during boot up, but as soon as it said configuring netplex devices and the reels were suppos to spin up is when the condition starts. all mpu lights out at this time.

[coorslight115]

And just as Ford told me would happen...The bad board works perfectly in my machine at home. All the same chips except for the SB which I swapped into his replacement board. Been running for 2 hours now with out an error. Same type machine 3 reel standard. WTF

So I guess if this happens again to someone the cure is to take out the MPU put it in your car and go for a 2 hour ride and then put it back in.

I did not clear or keychip either board, just plugged in and cleared warning messages.

[FORDSBS]

The important thing is you made a happy customer. 

[coorslight115]

The important thing is you made a happy customer. 

Hey...I don't sell junk!...I stand behind my product as I know what I expect so I give the same in return. Sure taking that ride in my Escalade gas drinker cost some big gas money and the cost of a replacement MPU was not chump change, but this guy may have friends that like his machine and want one too. What better than to have him tell his story that I came to him to fix it and not make him bring it back to me. Cut into my profit a little but customer service is a big deal to me as I am in it all day long as a Service Manage for a Cadillac dealer, I see some demanding customers, but when someone spends hard earned money in this economy for a toy for themselves, the worst thing is to get it home and not have it work. I felt terrible all night for this guy when I could not get it going over the phone. Nothing worse than having all you buddies help you carry in your new toy and it does not work !!! He was very greatful I came so fast and fixed it even though he completely tested and played it here before he left and it was sold AS-IS. I could not do that to somebody.

[stayouttadabunker]

The only logical explanation for this behavior is a "re-seated" MPU board.
Provided you documented your troubleshooting steps correctly - I can't think of any other swap or procedure that you did,
that allowed his machine to work.

The answer would be an oxidized MPU male or receptor pin.
If you're going to be in the business of selling slot machines...I'd strongly advise that you purchase a case of spray electronic contact cleaner.
It's not that hard to separate Molexes
and give them a quick spray...esp. MPU pins, power pins, and I/O board pins
.
For good measure, a piece of tape on the I/O boards and MPU cage -
to hold things intact for the customer after a bumpy delivery.
It will also serve as proof for you if the seals are broken -
similar to the tape gaming commissions use on eprom chips.
I'm sure rolls of that kind of seal-able tape are sold somewhere.

[coorslight115]

De-Ox-Id is part of my shop preceedure ( and I do own a case, $10 per can shipped if anybody wants some  ). That was not the issue here. I had him reseat the MPU many times and I did the same in checking for debris under the mpu to the tray and looking for bent pins, changing the chips ect. The board just wanted a ride  

Must have been corrupted somehow and the reboot and machine resets fixed it without a clear chip. did have to back thru some key settings but did not use a key chip as all I did was change the SB chip and the rest of the setting stayed as in denom ect. All I had to set was sound options and limits ect.

[osso12]

And just as Ford told me would happen...The bad board works perfectly in my machine at home. All the same chips except for the SB which I swapped into his replacement board. Been running for 2 hours now with out an error. Same type machine 3 reel standard. WTF

So I guess if this happens again to someone the cure is to take out the MPU put it in your car and go for a 2 hour ride and then put it back in.

I did not clear or keychip either board, just plugged in and cleared warning messages.

I dont wanna make you mad at me, but that MPU board is not bad imho.
You did not exactly follow my advice either. After the machines reels start to spin, turn the jackpot key, THEN turn the machine off. (the only way to fully cycle the machine)
Turn it back on, reels will start to free spin, turn the key a second time, turn machine OFF. Turn it back on, close the door let the machine recycle. I don't want to jinx this but I bet the problem still exists.
Has he called you yet? The only reason I say this, is because mine has the same exact behavior as you described. If the MPU board was indeed bad, the issue would come up on your machine at home. Some things are left unexplained for sure.

[coorslight115]

Not mad at all, I agree with you. But I swapped everything else first. The machine has been running 24-7 with tons of action all week with the buyer. Checked with him again today. Mine still working great too. had to be corrupt programming on a chip.

[IFFV68]

I know you guys are very knowledgeable on these machines.
I've been told to never lay one down for shipping. It can cause too many things to go wrong. True or False.

[Buzz]

False      If it has a monitor I remove it before laying the machine on it's back.

[IFFV68]

Thanks,
I really didn't know.

[coorslight115]

I agree with Buzz, False. But there are cases where I would say true. In this case the machine was completely shopped out. Meaning the inside of the machine was cleaned, wiped down and blow out with compressed air, boards and power supply were also inspected and blown out to remove dust, loose nuts, bolts, screws, coins and metal dust from coins which can find their way into places they can do damage if layed down on a non-shopped used machine. Also loose add on parts that casinos and home users install like Mikohn progressive power supplys and control boxes and Mastercomm harnesses and power packs ect are either secured or removed during a complete shop out. As they can fly around doing all kinds of damage if layed down. And as Buzz stated always remove a monitor if equipped and most moniter chassis are very heavy and simply slide in on a set of rail guides. The weight of the moniter can make it jump out of the rails and snap the rear yoke off (been there , done that  ). So to answer your question....No you can safely lay a machine down if it has been shopped out properly, If it is simply a used machine from someones house or from a casino floor, you stand the risk of loose debris and item moving around and getting into places they do not belong. IE: loose coins end up under circuit boards and trays causing shorts when you fire them up. So if you do have a un-shopped machine, just do not turn it on till you properly clean and inspect the inside.

[brianfink]

I'ts also a good idea to go ahead and remove the hopper especialy on older s+ machines I've had people get the machine home and they cant remove their hopper because the pins where it plugs in got bent. And it's always a good idea to put tape around the glass upright or on it's back.