Coin-out Jam - Call attendant

[wireless73]

In an attempt to test my printer I selected the cash out button with 20 credits in the machine.  At that point I got a Coin-Out jam message.  This machine has no hopper or coin insert.  Navigating through the options I found printer enable/disable in 7.2.2.1 with my selection set as disable.  Unfortunately using the buttons I cannot change it to "enable".  I don't know for sure if this has to do with my SB or SG chips since I recently learned I have the wrong ones.  I am waiting on getting pricing and availability.  Is it best for me to just wait until I get the right chips or is there a chance I can try and fix this?

This is what I have in a 2CM S2000 Triple cash machine
SB001000
SG000312
VS011GX0

This is what I plan on getting
SB100074
SG000598
Same VS chip I guess - unless someone thinks I should change that too?

Thank you.

[bhinkley]

The coin out jam means that the machine was set up to use a hopper.  To change that you need a key chip and clear chip.  Then you will be able to access the settings as well as the printer setting to enable it.

[wireless73]

Thanks.  I will go through the process, I have the clear and key.

[bhinkley]

No problem.  Just set the hopper limit to 0 and that will fix that part.  Then the printer setting will be under the key chip II menu while doing the key